Workplace conflict
Workplace mediation for people who still have to share a hallway
For coworkers, managers and small teams, asked for by the people involved or by their employer.
Workplace mediation is voluntary and private. I meet each person alone first, then together, and nothing said in the room goes into a personnel file unless everyone agrees in writing.
An employer can pay for mediation without running it. I report back only what both people agree I can share, usually just that a plan exists and when we'll check in.
Where it helps most
Two coworkers
People who have stopped talking, or only talk through email and a manager.
A manager and a team member
When feedback has turned into a standoff and both want it fixed.
A team after a change
A merger, a new manager or a reorganization that left people pulling apart.
Coming back after a complaint
Agreeing how two people work together once a formal process has finished.
Owner and long-time employee
In a small business, where there's no HR department to step in.
Schedules and handoffs
The everyday frictions that wear a team down long before anyone files anything.
What the process looks like
- 01
Step 1: Private conversations
About an hour with each person, so each can say what they couldn't say in front of the other.
- 02
Step 2: One joint session
Usually a half day, with breaks whenever anyone asks.
- 03
Step 3: Written agreements
Short, specific and in plain words: who does what, when, and how to raise the next problem.
- 04
Step 4: A check-in
A call a few weeks later to see what's working and adjust what isn't.
Find out whether it fits your workplace
Employees and employers both call. I'll explain how I keep the process neutral when one side is paying.